FAQ


Frequently Asked Questions
Rooms
What types of rooms does the hotel offer and how many guests can they sleep?
We offer eight categories, from rooms for two to a 93 m² family suite.
Deluxe room: 15 rooms of 27 m², valley view, for 2 people.
Signature room: 9 rooms of 30 m², slope view, for 2 people
Premium room: 8 rooms of 37 m², slope view, up to 4 people (1 to 3 adults, or 2 adults and 2 children up to 11) thanks to the sofa bed
Grand Signature room: 9 rooms of 37 m², slope view, 2 people
Grand Premium room: 37 to 44 m², slope or village view, up to 4 people.
2-Bedroom Premium: 76 m² duplex, slope view, up to 4 people
2-Bedroom Suite: 93 m², slope view, up to 7 people including 1 child
2-Bedroom Signature Suite: 90 m², slope view, up to 6 people
All our rooms come with a 180x200 King Size bed or two 90x200 twin beds. A cot can be added in most categories: just let us know when you book!
What will I find in the room on arrival?
A safe, a bathroom or shower room with hairdryer and heated towel rail, Rituals toiletries, bathrobes and slippers. There is also a hospitality tray with tea and coffee, a Marshall speaker and free Wi-Fi. The room directory is available from your room via QR code.
Can I stay with a baby or young children?
Yes. We set up a cot in the room on request when you book.
Are pets allowed in the hotel?
Your four-legged companions are welcome for €20 per night per room.
Dining
Can I eat gluten-free, vegetarian or vegan?
Our menus use symbols to flag vegetarian, vegan and gluten-free dishes. Have a specific intolerance or allergy? Let our staff know and the kitchen will adapt. Our menus are available online.
Do I need to book a table in advance?
It is not compulsory, but strongly recommended during school holidays and at weekends. You can book online or through reception.
Arrival, Departure & Luggage
What time can I check in and check out?
Check-in from 5pm, check-out before 10am. If you arrive early or leave late, our team will look after your luggage free of charge. Let reception know the day before if you are leaving before breakfast is served: we will prepare a breakfast bag for you.
Where can I park in Les Menuires?
We have a few underground parking spaces, by reservation only. The valthoparc.com operator manages the resort's public car parks. You can find information and book online here: https://valthoparc.axess.shop/fr
How do I get to the hotel from a train station or airport?
The nearest SNCF train station is Moûtiers-Salins. You can also fly or take the train to Chambéry, Lyon or Geneva, then reach the resort by bus or taxi. Our reception team can help you book your transfers. Please give your flight or train number, time, number of passengers and bags, phone number, and whether you need a child seat.
Approximate travel times: Moûtiers ≈ 40 min, Chambéry ≈ 1h30, Geneva and Lyon ≈ 2h30. Altibus shuttles run from Moûtiers.
Seminars & Events
Can I book out a space for a seminar or a party?
Our spaces can be booked out for a board meeting, a residential seminar, a birthday, a wedding... Our dedicated team takes care of everything with you: rooms, transfers, activities and catering. Visit our "Meetings & Celebrations" page.
Services & Support
What facilities and services does the hotel offer?
A spa with pool, sauna and hammam; a ski shop connected to the slopes with ski room and ski bar; a meeting room; and a restaurant with bar and terrace.






